Customer Query Management
Customer query management solution platform is on demand product information platform. Your customers can now ask specific queries about your product, service or support & receive authentic information from you. It helps brand owners to directly engage end customers & provide information that increases customer involvement, satisfaction with your brand & improves loyalty.
Salient Features:
- Product Authenticity
- Usage – How to use it? / operate it?
- Usage instructions
- Life information – Food, Pharma
- Compatibility
- Product Specifications – features, performances, functions etc
- Safety tips
- Maintenance information
- Storage instructions
- Warranty / user registration
- Information about nearest service centre, customer support centre, show room etc
- Product benchmarks, comparisons, user ratings, feedbacks etc
- Latest & new product releases & new offers.
- Real time, remote product demonstrations – electronic goods etc
- Information, offers & promotions like “customer who bought this also bought” etc
Platform provide consistent information specific to query. It complements the sales executives from channel partners & retailers. Many customers would be interested to get information directly from you. It improves the brand image & creates an opportunity for manufacturers & brand owners to directly initiate the dialogue with end customers.
